Free Shipping
At GuitarHotline.com, we offer FREE shipping on all instruments within the Continental USA. For shipping to other locations, please contact us for a customized shipping quote.
Our default shipping methods are FedEx Ground and FedEx Home Delivery. If you have any special shipping preferences, please let us know when placing your order.
Returns
We stand by the quality of our instruments and offer a 72-hour evaluation period starting from the confirmed delivery time. During this time, you may return the instrument for any reason, provided it is in the original condition as delivered.
Important Notes on Returns:
- Returns are subject to a 10% restocking fee if the instrument is not returned in its original condition.
- To initiate a return, call us within the 72-hour evaluation period at (888) 795-3582 to obtain a Return Authorization (RA) Number.
- The instrument must be shipped back to us on the first business day after the RA is issued. You are responsible for the return shipping and insurance costs.
- Ensure the instrument is insured for its full value, as we cannot accept responsibility for any damage incurred during the return shipment.
Once we receive and inspect the returned instrument, we will issue a refund. Refunds will exclude:
- The original shipping and insurance costs incurred for delivery.
- A restocking fee, if applicable.
Thank you for choosing GuitarHotline.com! For any questions or concerns, please contact us directly.